NEWS

aa cargo launches first phase of new end-to-end management system

aa cargo launches first phase of new end-to-end management system

The overhaul replaces the majority of the organization’s legacy technology, narrowing 90 systems down to less than 10. Not only do the new tools bring an upgraded customer experience, the evolution of the investment is part of a broader initiative to modernize the entire business.

The technology transition impacts more than 8,000 team members in cargo and airport operations, and more than 30,000 customers. A team of more than 700 people across 300 locations globally and more than 150 business, technology, and vendor partners at the airline’s new headquarters in Ft. Worth, TX supported the implementation process.

Jessica Tyler, Vice President Strategy and Development for American Airlines Cargo, has led the technology initiative since its genesis nearly three years ago. From the start, her team has been united in the belief that a people-first philosophy is necessary for this kind of transformation to succeed and move the business into the future.

“The technology changes are complex and massive, but the work to support people through this kind of journey is just as complex and has been a priority for us. While standing up the new system has been a huge accomplishment, I’m most proud of our people. Even with the challenges of a project this size, we continue to have a ‘bring it on’ attitude and remain focused on moving forward. The way the team cares for one another is what makes us uniquely ready for change,” said Tyler.

“As our team continues to evolve through digital enhancements and investments in technology, we want to lead the effort to challenge and change the way players in the industry interact and collaborate – that’s exciting work to be a part of.”

The new system is powered by the iCargo platform and implemented in partnership with IBS Software. The platform has a host of modern technology components, driving transformation in Sales, Operations, Customer Experience, and Accounting, allowing for more efficient online channels, better tracking, greater efficiency in warehouses, and a robust back-end system that will further strengthen both the customer and team member experience.

IBS Software has a proven track-record and breadth of experience running complex transformations for similar carriers. The transition to iCargo provides the foundation for a host of innovations and initiatives expected to be rolled out in in the next 12 months and beyond.

“The scale and size of the American Airlines Cargo enterprise challenged us to dig deep into our experience and skills to lead this implementation, said Philip Scaria, Program Manager for IBS Software and lead of the modernization effort. “The commitment of team members across the globe and their willingness to embrace change has made all the difference.”

In addition to leading Cargo’s modernization efforts, Tyler also heads the product innovation and alliances teams. Her organization focuses on the future outlook – specifically how Cargo plans and invests in the right technologies, products, partnerships and ways of doing business to best serve customers.

She will be speaking at Air Cargo Americas in Miami, FL on October 31 as part of the Innovations and Technology Advancements in Air Cargo panel.

more news


NEWS
new perishables hub for latam's brazil ops latam cargo group has opened a perishables hub in guarulhos, brazil. eight new destinations for qatar in 2020 qatar airways has announced a raft of new destinations that will result in major network expansion for the carrier over the next 12 months. etihad brings in new cold chain partnerships etihad cargo has announced an extension of its cold chain global business partnerships by joining the exclusive cool chain association as well as pharma.aero. qatar launches osaka 777 freighter service qatar airways cargo has expanded of its cargo network in asia pacific with the launch of a twice weekly boeing 777 freighter service to osaka, japan effective 14th january 2020. airports call for ambitious reform of outdated eu slot allocation regime aci europe has set out its recommendations for a comprehensive overhaul of the eu airport slot regulation – calling for vital and overdue change in the way airport slot allocation is governed. sats wins riyadh cargo terminal concession sats ltd (sats), asia’s leading provider of food solutions and gateway services, has announced that its subsidiary, sats saudi arabia company, has won a 25-year cargo terminal concession in king khalid international airport (kkia) in riyadh, saudi arabia. explosives detector approved by us authorities an explosive detection system that can scan up to 2,500 parcels an hour has become the first of its kind to be approved by the us transportation security administration. saudia launches ground handling and logistics arm saudia launches ground handling and logistics arm airfreight slump lingers on airfreight demand declined 1.1% in november 2019, compared to the same period in 2018, according to figures released by the international air transport association (iata). swissport awarded five-year cargo contract with lufthansa group at brussels and liège airports swissport and lufthansa signed a 5-year contract for cargo handling at brussels and liège airports. the agreement covers brussels airlines, lufthansa and austrian airlines. british airways suspends dog travel via the cargo hold amid investigation british airways has temporarily suspended the transportation of dogs in the cargo hold of its aircraft. lashings - european shortsea and feeder lines challenge legality of dockers' clause extension european shortsea and feeder ship operators are challenging efforts by the international transport workers’ federation (itf) to redefine container lashing as a cargo handling activity in order to bring it under the control of unionised dockers kenya airways and tal aviation embark on new ventures kenya airways and tal aviation cargo divisions have signed an agreement, making it the first time tal aviation will be providing cargo and logistics services for the airline. new automatic spot rate system for lufthansa lufthansa cargo is expanding its digital sales channels with spot prices automatically generated in real time via the rapid rate response (rrr) mechanism and are displayed as directly bookable offers. delta welcomes cargo potential of new york-jfk – mumbai service delta air lines has started its first flight between new york jfk and mumbai. the service from new york jfk will be the only nonstop flight between the two cities. cosco terminals go live with n4 cosco subsidiary lianyungang new oriental international terminals has gone live with navis' n4 system, as part of cosco's larger globalisation strategy with the terminals it operates. kerry deepens mid east presence with bahrain and dubai kerry logistics is deepening its presence in the middle east by setting up a new office in bahrain and opening a new bonded logistics facility in dubai. raya airways implements cargo flash system it and business solution provider cargo flash has successfully implemented its next generation systems in a record time of just 2 months for raya airways which is a cargo airline having its head office in malaysia. delta set for first jfk-mumbai service delta air lines is gearing up to launch its first service between new york-jfk and mumbai, which will be the only nonstop flight between the two cities. delta set for first jfk-mumbai service delta air lines is gearing up to launch its first service between new york-jfk and mumbai, which will be the only nonstop flight between the two cities.